Returns & Exchanges

At Crate Club, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our hassle-free process ensures a quick refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Securely place the unworn apparel in its original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Attach the Label

Download and print your prepaid shipping label from the portal and affix it clearly to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking number handy until your refund is processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing